Shipping policy

 

Shipping Policy

Last Updated: 02nd Jan 2026

1. General Information

We aim to deliver your orders in the best condition and within the promised timelines. All shipments are processed and dispatched from our warehouse in [City, State], India.

2. Shipping Coverage

  • Domestic Shipping: We ship to almost all pin codes across India.

  • Service Partners: We partner with reputed courier services such as [Blue Dart/Delhivery/Shiprocket/DTDC] to ensure reliable delivery.

  • Restrictions: We currently do not ship to P.O. Boxes or APO/FPO addresses. For certain remote areas (North-East, J&K, etc.), delivery may take 2–3 business days longer than the standard time.

3. Shipping Costs

  • Standard Shipping:  Free on all orders above ₹2000. A flat shipping fee of ₹300 applies to orders below ₹300.

  • Cash on Delivery (COD): We are yet to start COD.

  • Express Shipping: Available at an additional charge of ₹ 200 for selected metro cities.

4. Processing and Delivery Timelines

  • Order Processing: Orders are usually processed and dispatched within 1-2 business days. Orders placed on Sundays or public holidays will be processed on the next business day.

  • Transit Time: * Metro Cities: 2–4 business days.

    • Rest of India: 4–7 business days.

  • Tracking: Once your order is dispatched, you will receive a confirmation email and SMS with a tracking link to monitor your shipment in real-time.

5. Delivery Attempts

Our courier partners will attempt to deliver the package [2] times before it is returned to our warehouse (RTO). Please ensure someone is available at the provided address to receive the shipment.

6. Order Cancellation & Modifications

  • Orders can only be cancelled or modified before they are dispatched.

  • Once a tracking ID is generated, we cannot reroute the shipment or change the delivery address.

7. Damages and Missing Items

  • If you receive a package that is tampered with or damaged, please refuse the delivery and notify us immediately at Support@gomystical365.com.

  • In case of missing items, please report the issue within [24–48 hours] of delivery with supporting photos/videos of the unboxing.

8. Statutory Compliance

This policy is governed by the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000. We are committed to protecting consumer rights and providing transparent pricing and delivery terms.